fg44 Terms and Conditions

1 General Provisions and Definitions

fg44 is an online gaming platform that provides slot games, live casino and cricket betting services for Bangladeshi users. The key terms used in these conditions are defined below:

• "Platform" — The fg44 website and all related services.
• "User" or "Member" — Any person who has registered at fg44 or is using the services.
• "Account" — A personal gaming account registered with fg44 in the user's name.
• "Funds" — Money deposited or bonus credits held in the user's account.
• "Bonus" — Promotional rewards or credits granted by fg44.
• "Betting" — The act of wagering money on cricket or other sports events.

These terms and conditions may be changed at any time. In the event of any change, users will be notified via publication on the fg44 platform. Continued use of the platform after any change will be considered acceptance of the updated terms.

2 Eligibility and Registration Requirements

2.1 Age Limit

Users must be at least 21 years old to register and use the fg44 platform. We reserve the right to verify age and may request age-verification documents when necessary.

2.2 Single Account Policy

Each user may operate only one account. If multiple accounts are found under the same person's name, all accounts will be cancelled and any bonuses or winnings related to them will be voided.

2.3 Accuracy of Information

All information provided at registration — name, address, date of birth, mobile number and payment details — must be complete, accurate and up to date. fg44 reserves the right to cancel an account if false information is provided.

• The mobile number and payment accounts (bKash, Nagad, Rocket) used at registration must belong to the user personally.
• It is the user's responsibility to keep their login credentials (username and password) confidential.
• Transferring or renting the account to a third party is prohibited.

3 Deposit, Withdrawal and Transaction Policy

3.1 Accepted Payment Methods

fg44 currently supports the following payment methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Sonali Bank, Dutch-Bangla Bank and BRAC Bank).

3.2 Withdrawal Timeframe

Approved withdrawals are generally processed within 15 minutes to 2 hours. However, this time may increase during identity verification or if unusual activity is suspected.

3.3 Transaction Terms

• It is not mandatory to use the same payment method for both deposits and withdrawals, but the source will be verified.
• Depositing or withdrawing using a third-party account is strictly prohibited.
• fg44 reserves the right to suspend or investigate any suspicious transaction at any time as part of anti-money laundering efforts.
• All transaction fees and charges are determined by the payment provider — fg44 does not impose any additional fees.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 will earn ৳1,000 in bonus, giving a total balance of ৳2,000.

4.2 Bonus Usage Terms

• The welcome bonus is available to each user one time only.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been completed.
• Multiple bonus offers cannot be combined unless specifically stated.
• fg44 reserves the right to modify, suspend or cancel any bonus offer at any time.
• Any attempt to obtain bonuses through improper means will result in the bonus and related winnings being forfeited.

4.3 VIP Program

fg44's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits apply, ranging from up to 0.2% at Bronze to up to 1.2% at Diamond. VIP benefits are at fg44's discretion and may change at any time.

5 Fair Play and Security Policy

5.1 Fair Play Policy

fg44 is committed to fair play. All games on our platform are operated by a neutral and transparent Random Number Generator (RNG).

5.2 Prohibited Activities

The following activities are strictly prohibited at fg44:

• Any form of fraud, cheating or hacking attempts.
• Applying artificial or coordinated betting strategies to gain bonus advantages.
• Operating games using automated software, bots or scripts.
• Using or accessing another user's account.
• Any attempt to interfere with the platform's systems or security.
• Using the platform for money laundering or illegal transfer of funds.

5.3 SSL Encryption and Data Protection

fg44 uses SSL encryption technology to keep all personal and financial information of users secure. Data protection is given the highest priority on our secure and reliable platform.

6 Account Suspension and Cancellation Policy

6.1 fg44's Authority

fg44 reserves the right to suspend or cancel an account without prior notice in any of the following circumstances:

• Violation of any provision of these terms and conditions.
• Evidence or reasonable suspicion of fraudulent or deceptive activity.
• Failure to verify age or provision of false information.
• Detection of multiple accounts belonging to the same person.
• To comply with legal or regulatory requirements.

6.2 User's Authority

A user may close their account at any time. Remaining real funds may be withdrawn subject to all wagering requirements being met before account closure. Please contact the support team to close your account.

7 Privacy and Personal Data

fg44 collects, stores and processes users' personal data in accordance with our Privacy Policy. By using the platform, you agree to this privacy policy.

• Personal data will not be sold to third parties.
• Data may need to be provided to authorities as required by law.
• Users may request a report of their stored data at any time.
• Cookies and tracking technologies are used to improve the user experience.

8 Sports Betting Rules

8.1 General Betting Rules

Betting on cricket and other sports at fg44 is governed by the following general rules:

• Once a bet is confirmed, it cannot be changed or cancelled.
• fg44 reserves the right to void any bet due to a technical error or incorrect odds.
• If an event is cancelled or postponed, the outcome will be determined in accordance with the betting rules.
• The right to suspend a bet is reserved if match-fixing or an abnormal result is suspected.

8.2 Limits of Liability

Betting on cricket (including BPL, T20 World Cup and IPL) and other sports is entirely your personal decision and at your own risk. fg44 does not guarantee the outcome of any event and is not liable for any betting losses.

9 Responsible Gaming Policy

fg44 is firmly committed to responsible gaming. We believe gaming should be a form of entertainment, not a source of income.

9.1 Self-Control Tools

fg44 provides users with the following self-control options:

• Setting deposit limits (daily, weekly, monthly).
• Temporarily closing the account for a set period (Self-Exclusion).
• Access to a complete record of betting history and transactions.
• The option to permanently close the account if signs of addiction appear.

fg44 services are available only to those aged 21 or above.

10 Limits of Liability and Indemnity

10.1 fg44's Limits of Liability

fg44 will not bear any liability in the following cases:

• Loss caused by technical problems, server outages or internet connection failures.
• Loss resulting from misuse of a user's login credentials.
• Delays or errors on the part of third-party payment providers.
• Suspension or limitation of services to comply with applicable law.
• Service disruption due to unforeseen or unavoidable events (Force Majeure).

10.2 User Indemnity Commitment

The user shall be liable to indemnify fg44 against any losses, expenses, or legal claims arising from their violation of these terms or misuse of the platform.

11 Dispute Resolution

For any dispute or complaint, please first try to resolve it through fg44's customer support. Our support team is available 24/7 via live chat and email.

• After a complaint is submitted, fg44 will review it within a reasonable time.
• fg44's decision in resolving a dispute will be considered final.
• Technical logs and records will be treated as authoritative evidence in dispute resolution.
• To submit a complaint: [email protected]

12 Intellectual Property Rights

All content on the fg44 platform — logos, graphics, text, software, designs, and game interfaces — is the intellectual property of fg44 or its licensors. Users may not copy, redistribute, modify, or commercially use this content without prior written permission from fg44.

The intellectual property of game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft is owned by their respective owners, and fg44 uses it under the relevant agreements.

13 Changes to Terms & Contact

fg44 reserves the right to modify these terms at any time. A notice will be published on the platform for significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms.

For any questions about these terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English