fg44's Privacy Policy

Your personal information is completely safe with us. Read this policy to learn how we collect, use, and protect your data.

1

Introduction & Scope

fg44 ("we", "us", or "the platform") operates an online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use the fg44 website (https://fg44.lat), how we use it, who we share it with, and how we keep it safe.

This Policy applies to all individuals who use our services, including registered members, guest browsers, and anyone who interacts with our platform in any way. By using our services, you are considered to have accepted the terms of this Policy.

We may update this Policy from time to time. We will notify you through the platform of any significant changes. Continued use of the service after any changes means you have accepted the updated Policy.

2

What Information We Collect

2.1 Information You Provide Directly

When you create an account or use our services on the platform, we collect the following information:

  • Full name and date of birth
  • Email address
  • Mobile number
  • Documents required for identity verification (national ID card or passport details)
  • Financial transaction details (bKash, Nagad, Rocket, or bank account number)
  • Security-related information (password hash, security questions)

2.2 Automatically Collected Information

The following information is automatically collected while you browse our site:

  • IP address and device type
  • Browser type and version
  • Operating system information
  • Browsing activity logs (pages visited, duration)
  • Information collected through cookies and similar tracking technologies
  • Referral source (where you came from before visiting our site)

2.3 Gaming Activity Information

To improve your gaming experience and maintain service quality, we collect:

  • Deposit and withdrawal history
  • Betting history and results
  • Bonus usage records
  • Session time and gaming patterns
  • Customer support interaction records

2.4 Information Received from Third Parties

In some cases, information may also be collected from trusted third-party sources:

  • Information from identity verification agencies
  • Transaction confirmations from payment processors
  • Risk assessment data from fraud prevention service providers
  • Information provided in accordance with directives from government authorities where applicable
3

Purpose of Using Your Information

fg44 uses collected information only for specific and legitimate purposes. Your information will not be used for any purpose other than those listed below:

Account Management

Completing the registration process, verifying identity, and keeping your account secure.

Payment Processing

Safely completing deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer.

Customer Support

Resolving your questions and issues, and providing 24/7 live chat and email support.

Security & Fraud Prevention

Ensuring active protection against unauthorized access, fraud, and money laundering.

Service Improvement

Analyzing user experience to improve the platform's functionality and usability.

Responsible Gaming

Monitoring your gaming habits to provide responsible gaming support when needed.

4

Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small data files that your browser stores on your device when you visit our website. They make your experience more convenient and ensure the platform functions correctly.

4.2 What Types of Cookies Do We Use?

  • Essential Cookies: Essential for maintaining login sessions and security. Without these, the platform will not work properly.
  • Functional Cookies: Used to remember your preferences (such as language or device settings).
  • Analytics Cookies: Help improve the service by analyzing patterns in how the site is used.
  • Security Cookies: Used to detect fraud and keep your account secure.

4.3 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that turning off cookies may cause some features of the platform to not work properly.

5

Disclosure & Sharing of Information

Our Core Principle

fg44 never sells your personal information to third parties or rents it out for commercial purposes. We believe protecting your privacy is our fundamental responsibility.

5.1 Limited Disclosure of Information

Only the necessary information may be shared in the following specific circumstances:

  • Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, and banking authorities to complete your transactions.
  • Service Providers: Necessary information is shared with our trusted technology partners for hosting, cybersecurity, and platform operations, who operate under strict confidentiality agreements.
  • Legal Obligations: Information may be provided in accordance with applicable law in response to a court order or a lawful request from a law enforcement agency.
  • Fraud Prevention: Anonymized risk indicators may be shared with industry protection networks to detect and prevent fraudulent activity.
  • Business Changes: In the event of a merger or acquisition, you will be notified in advance and the same standard of privacy protection will be maintained.
6

Data Security Measures

6.1 Technical Safeguards

fg44 uses industry-standard technology to protect your information:

  • SSL/TLS encryption — all communication between your browser and our servers is encrypted
  • AES-256 encryption for stored data
  • Industry-standard hashing algorithms for password storage
  • Firewall and intrusion detection systems
  • Regular security audits and penetration testing

6.2 Operational Safeguards

Alongside technology, we also take organizational measures:

  • Access to personal data is restricted to authorized personnel only
  • Least-privilege access policy
  • Regular data protection training for staff
  • Regular security reviews of third-party partners
  • Emergency response plan for data breaches

6.3 Our Response to a Data Breach

If a data security breach occurs that poses a risk to your rights and interests, we will notify you as quickly as possible and take the necessary steps to address the situation. We will provide clear information about the nature of the incident, the type of data affected, and what you should do.

7

Data Retention Period

7.1 Data for Active Accounts

We will retain your information for as long as your account remains active. This is essential for providing the service, maintaining security, and meeting legal obligations.

7.2 After Account Closure

Even after an account is closed or deactivated, financial transaction data will be retained for the period required by regulatory requirements and applicable law. Once that period has passed, we will securely delete or anonymize the data.

7.3 Special Circumstances

If any investigation, dispute, or legal process is ongoing, the relevant information may be retained until the process is concluded.

8

Your Privacy Rights

fg44 believes every user has the right to control their own information. Your key rights are described below:

Right of Access

You have the right to know what information we have collected about you and to receive a copy of it. Contact our support team to make this request.

Right to Rectification

If there are any errors or inaccuracies in your information, you can request that they be corrected. We are committed to ensuring your information is accurate.

Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.

Right to Restrict Processing

In certain circumstances, you have the right to ask us to limit the processing of your information. During this time, we will only retain the data as required by law.

Right to Data Portability

You have the right to receive the information we process about you in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to marketing communications or profiling. If you object, we will stop processing your data for that purpose.

How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or by emailing [email protected]. After verifying your identity, we will fulfill your request as quickly as possible.

9

Protection of Minors' Information

fg44 provides services only to those aged 21 or above. We do not knowingly collect or process information from any minor.

We take age verification steps during the registration process. If we learn that a minor has created an account using false information, that account will be immediately closed and all related information will be deleted.

If you believe a minor is using our platform, please let us know at [email protected].

10

Policy Changes & Updates

10.1 Notice of Changes

We may update this Privacy Policy from time to time. For significant changes, we will notify you through the following methods:

  • Visible notice posted clearly on the platform
  • A message sent to your registered email address
  • The "Last Updated" date noted at the top of this page

10.2 Accepting Changes

If you continue using the service after the notice, you will be considered to have accepted the updated policy. If you do not agree with the changed policy, you may close your account and contact us.

Have privacy questions?

If you have any questions about this privacy policy or wish to exercise your data protection rights, our support team is always ready to help. Assistance is available in both Bengali and English.

Chat with us on Live Chat Responsible Gaming

Email: [email protected]  |  24/7 live chat support available